Frequently Asked Questions

What is the Pennzoil Warranty?
A 10 Year / 250,000 miles engine lubrication limited warranty covering 15 vehicle engine parts that may fail on account of engine wear, or which experience abnormal wear, because Pennzoil® motor oil failed to provide proper lubrication.

Is there a charge for the warranty?
NO – it’s FREE

How do I apply for the warranty?
You can register on-line OR call Warranty Headquarters at 1-877-422-7645

According to the terms and conditions of the warranty my vehicle is ineligible due to age, however, I have been using Pennzoil since I purchased the vehicle. Will my vehicle still qualify for the warranty?
As long as you can prove that you have been using Pennzoil® motor oil since the first oil change AND that your vehicle had been driven 36,000 miles or less when you first used Pennzoil® motor oil AND whose manufactured date was within 48 months of your first use of Pennzoil® motor oil your vehicle qualifies

Do vehicles with newly replaced or rebuilt engines qualify for the warranty?
No

I use synthetic motor oil; am I still required to change my oil as often as every 4000 miles or 4 months?
YES – one of the main functions of motor oil is to remove contaminants and combustion by-products from the engine by holding them in suspension. Although synthetic motor oils are designed to provide better protection under extreme heat and heavy loads, any oil will reach a saturation point where it can no longer hold the contaminants and protect the engine from them.

My manufacturer recommends changing the oil between 5000 – 7000 miles. Should I follow the manufacturers recommendations, or Pennzoil?
As most vehicles are driven under severe driving conditions, and to maintain warranty coverage, you must change your oil every 4000 miles or 4 months, whichever comes first

How many vehicles may I have registered under the program?
As many as you want as long as they qualify

Passenger car, van, SUV and pickup truck
Gross vehicular weight of 10,000 pounds or less
Driven 36,000 miles or less and whose manufactured date is within the last 48 months of your first use of Pennzoil® motor oil

I exceeded the 4000 miles, mandatory oil change requirements. Does this mean my warranty is void?
Yes – to maintain warranty coverage you must service your vehicle with Pennzoil® motor oil every 4000 miles or 4 months whichever comes first

I am missing a few of my oil change receipts from my records and am unable to obtain copies. Does this mean that my warranty is void?
Yes - The legibility of your service / purchase receipts is important. Should you have the need to submit a claim, we’ll need to clearly identify from your receipts a Pennzoil lube, oil & filter service or purchase was completed, the mileage at time of service and complete vehicle information. Please store your receipts in a safe place. Eligible receipts may result in a claim being denied.