Warranty FAQ
Get answers to your questions about the Pennzoil Warranty Program.
What is the Pennzoil Warranty?
Up to 20 years/1,200,000 kilometers, Pennzoil Lubrication Limited Warranty covering 15 vehicle engine parts that may fail due to engine wear, or which experience abnormal wear, because Pennzoil® motor oil failed to provide proper lubrication. You have 3 levels of protection available:
- Coverage up to 20 years or 1,200,000 kilometers, whichever comes first*, if you exclusively use Pennzoil Ultra Platinum™ Full Synthetic motor oil.
- Coverage up to 15 years or 800,000 kilometers, whichever comes first, guaranteed**, if you exclusively use Pennzoil Platinum® Full Synthetic motor oil, Pennzoil Platinum Euro Full Synthetic motor oil, or Pennzoil Platinum® High Mileage Full Synthetic motor oil.
- Coverage up to 10 years or 480,000 kilometers (whichever comes first) – if you exclusively use other Pennzoil® motor oil products (i.e., Pennzoil® Motor Oil, Pennzoil Professional® motor oil, Pennzoil® Gold™, or Pennzoil® High Mileage).
*Up to 20 years or 1,200,000 kilometers, whichever comes first, if you exclusively use Pennzoil Ultra Platinum™ Full Synthetic motor oil. Your engine must have fewer than 201,168 kilometers and have been manufactured in the past 72 months. To maintain your warranty, change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer. Enrollment required. Keep your receipts. Other conditions apply. See pennzoil.ca/warranty to enroll and for full details and terms.
**Up to 15 years or 800,000 kilometers, whichever comes first, guaranteed, if you exclusively use Pennzoil Platinum® Full Synthetic motor oil, Pennzoil Platinum® High Mileage Full Synthetic motor oil, and Pennzoil Platinum® Euro Full Synthetic motor oil. Your engine must have fewer than 201,168 kilometers and have been manufactured in the past 72 months. To maintain your warranty, change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer. Enrollment required. Keep your receipts. Other conditions apply. See pennzoil.ca/warranty to enroll and for full details and terms..
Is there a charge for the warranty?
NO – it’s FREE with purchase of any Pennzoil® motor oil.
How do I apply for the warranty?
You can register by completing the online registration form.
I use synthetic motor oil; am I still required to change my oil as often as my owner manual states?
YES – one of the main functions of motor oil is to remove contaminants and combustion by-products from the engine by holding them in suspension. Although synthetic motor oils are designed to provide better protection under extreme heat and heavy loads, any oil will reach a saturation point where it can no longer hold the contaminants and protect the engine from them.
My manufacturer recommends changing the oil between 8,000 – 11,000 kilometers. Should I follow the manufacturer’s recommendations?
Service your vehicle’s engine with a Pennzoil® motor oil, in the service classification and viscosity grade that is appropriate for your vehicle as recommended by your vehicle manufacturer. SOPUS Products requires you to change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer. Reference information about vehicle manufacturer recommended oil and oil filter change intervals is available upon enrollment in the Pennzoil Lubrication Limited Warranty website.
How many vehicles may I have registered under the program?
As many as you want as long as they qualify:
- Passenger car, van, SUV and pickup truck
- Gross vehicular weight of 10,000 pounds or less that you own or lease
- Driven 201,168 kilometers or less and whose manufactured date is within the last 72 months of your first use of Pennzoil® motor oil.
I did not follow the oil change requirements specified in my owner manual, does this mean my warranty is void?
Yes – to maintain warranty coverage you must change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer.
I am missing a few of my oil change receipts from my records and am unable to obtain copies. Does this mean that my warranty is void?
Yes – The retention and validity of your service/purchase receipts is important. Should you have the need to submit a claim, we’ll need to clearly identify the following from your receipts:
- A Pennzoil® motor oil and a new oil filter were purchased.
- Any manufacturer required services were performed (e.g. air filter replacement).
- The mileage at time of service and complete vehicle information
Please store your receipts in a safe place. Omission of any receipts may result in a claim denial.
Who do I contact if I have a question about the Pennzoil Platinum Lubrication Limited Warranty program?
You can either call us at 1(800) 237-8645 or email us at pzlwarrantysupport@kerrygroup.net where one of our warranty specialists will be in contact with you.
I am an installer or retailer - how can I make sure my customers know about the benefits of this program?
Installers who carry Pennzoil products are eligible to receive promotional material explaining the benefits of the program for both employees and your customers. Please visit our installer enrollment page to make your request.