Warranty FAQ

Question 1

Answer

Up to 20 years/1,200,000 kilometers, Pennzoil Lubrication Limited Warranty covering 15 vehicle engine parts that may fail due to engine wear, or which experience abnormal wear, because Pennzoil^® motor oil failed to provide proper lubrication. You have 3 levels of protection available:

Coverage up to 20 years or 1,200,000 kilometers, whichever comes first^*, if you exclusively use Pennzoil Ultra Platinum^™ Full Synthetic motor oil.
Coverage up to 15 years or 800,000 kilometers, whichever comes first, guaranteed^**, if you exclusively use Pennzoil Platinum^® Full Synthetic motor oil, Pennzoil Platinum Euro Full Synthetic motor oil, or Pennzoil Platinum^® High Mileage Full Synthetic motor oil.
Coverage up to 10 years or 480,000 kilometers (whichever comes first) – if you exclusively use other Pennzoil^® motor oil products (i.e., Pennzoil^® Motor Oil, Pennzoil Professional^® motor oil, Pennzoil^® Gold^™, or Pennzoil^® High Mileage).

^*_{Up to 20 years or 1,200,000 kilometers, whichever comes first, if you exclusively use Pennzoil Ultra Platinum^™ Full Synthetic motor oil. Your engine must have fewer than 201,168 kilometers and have been manufactured in the past 72 months. To maintain your warranty, change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer. Enrollment required. Keep your receipts. Other conditions apply. See pennzoil.ca/warranty to enroll and for full details and terms.}

^**_{Up to 15 years or 800,000 kilometers, whichever comes first, guaranteed, if you exclusively use Pennzoil Platinum^® Full Synthetic motor oil, Pennzoil Platinum^® High Mileage Full Synthetic motor oil, and Pennzoil Platinum^® Euro Full Synthetic motor oil. Your engine must have fewer than 201,168 kilometers and have been manufactured in the past 72 months. To maintain your warranty, change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer. Enrollment required. Keep your receipts. Other conditions apply. See pennzoil.ca/warranty to enroll and for full details and terms..}

Question 2

Answer

NO – it’s FREE with purchase of any Pennzoil^® motor oil.

Question 3

Answer

You can register by completing the online registration form.

Question 4

Question 5

Answer

YES – one of the main functions of motor oil is to remove contaminants and combustion by-products from the engine by holding them in suspension. Although synthetic motor oils are designed to provide better protection under extreme heat and heavy loads, any oil will reach a saturation point where it can no longer hold the contaminants and protect the engine from them.

Question 6

Answer

Service your vehicle’s engine with a Pennzoil^® motor oil, in the service classification and viscosity grade that is appropriate for your vehicle as recommended by your vehicle manufacturer. SOPUS Products requires you to change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer. Reference information about vehicle manufacturer recommended oil and oil filter change intervals is available upon enrollment in the Pennzoil Lubrication Limited Warranty website.

Question 7

Answer

As many as you want as long as they qualify:

Passenger car, van, SUV and pickup truck
Gross vehicular weight of 10,000 pounds or less that you own or lease
Driven 201,168 kilometers or less and whose manufactured date is within the last 72 months of your first use of Pennzoil^® motor oil.

Question 8

Answer

Yes – to maintain warranty coverage you must change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer.

Question 9

Answer

Yes – The retention and validity of your service/purchase receipts is important. Should you have the need to submit a claim, we’ll need to clearly identify the following from your receipts:

A Pennzoil^® motor oil and a new oil filter were purchased.
Any manufacturer required services were performed (e.g. air filter replacement).
The mileage at time of service and complete vehicle information

Please store your receipts in a safe place. Omission of any receipts may result in a claim denial.

Question 10

Answer

You can email us pzlwarranty@integrityxd.com where one of our warranty specialists will be in contact with you.

Question 11

Answer

Installers who carry Pennzoil products are eligible to receive promotional material explaining the benefits of the program for both employees and your customers. Please visit our installer enrollment page to make your request.

Warranty FAQ

What is the Pennzoil Warranty? #_69 path, #_69 polygon { fill: currentColor; } #_69 { }

Is there a charge for the warranty? #_70 path, #_70 polygon { fill: currentColor; } #_70 { }

How do I apply for the warranty? #_71 path, #_71 polygon { fill: currentColor; } #_71 { }

Do vehicles with newly replaced or rebuilt engines qualify for the warranty? #_72 path, #_72 polygon { fill: currentColor; } #_72 { }

I use synthetic motor oil; am I still required to change my oil as often as my owner manual states? #_73 path, #_73 polygon { fill: currentColor; } #_73 { }

My manufacturer recommends changing the oil between 8,000 – 11,000 kilometers. Should I follow the manufacturer’s recommendations? #_74 path, #_74 polygon { fill: currentColor; } #_74 { }

How many vehicles may I have registered under the program? #_75 path, #_75 polygon { fill: currentColor; } #_75 { }

I did not follow the oil change requirements specified in my owner manual, does this mean my warranty is void? #_76 path, #_76 polygon { fill: currentColor; } #_76 { }

I am missing a few of my oil change receipts from my records and am unable to obtain copies. Does this mean that my warranty is void? #_77 path, #_77 polygon { fill: currentColor; } #_77 { }

Who do I contact if I have a question about the Pennzoil Platinum Lubrication Limited Warranty program? #_78 path, #_78 polygon { fill: currentColor; } #_78 { }

I am an installer or retailer - how can I make sure my customers know about the benefits of this program? #_79 path, #_79 polygon { fill: currentColor; } #_79 { }