Warranty FAQ

No.

YES – one of the main functions of motor oil is to remove contaminants and combustion by-products from the engine by holding them in suspension. Although synthetic motor oils are designed to provide better protection under extreme heat and heavy loads, any oil will reach a saturation point where it can no longer hold the contaminants and protect the engine from them.

Service your vehicle’s engine with a Pennzoil^® motor oil, in the service classification and viscosity grade that is appropriate for your vehicle as recommended by your vehicle manufacturer. SOPUS Products requires you to change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer. Reference information about vehicle manufacturer recommended oil and oil filter change intervals is available upon enrollment in the Pennzoil Lubrication Limited Warranty website.

As many as you want as long as they qualify:

• Passenger car, van, SUV and pickup truck
• Gross vehicular weight of 10,000 pounds or less that you own or lease
• Driven 201,168 kilometers or less and whose manufactured date is within the last 72 months of your first use of Pennzoil^® motor oil.

Yes – to maintain warranty coverage you must change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer.

Yes – The retention and validity of your service/purchase receipts is important. Should you have the need to submit a claim, we’ll need to clearly identify the following from your receipts:

• A Pennzoil^® motor oil and a new oil filter were purchased.
• Any manufacturer required services were performed (e.g. air filter replacement).
• The mileage at time of service and complete vehicle information

Please store your receipts in a safe place. Omission of any receipts may result in a claim denial.

You can either call us at 1(800) 237-8645 or email us at pzlwarrantysupport@kerrygroup.net where one of our warranty specialists will be in contact with you.

Installers who carry Pennzoil products are eligible to receive promotional material explaining the benefits of the program for both employees and your customers. Please visit our installer enrollment page to make your request.